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Third-party service

Simplifying the service of things

Nationwide technical assistance for commercial businesses

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Turnkey technology service partner

From one-time projects to long-term partnerships, SONIFI is here to help your business with technical services and support.

Our team has decades of experience successfully completing complex projects in high-demand enterprise settings.

No matter the scale or environment, SONIFI has certified technicians and professionals to provide the end-to-end support and reliable expertise you’re looking for.

The on-site tech service you need now

Are you a provider with a project that includes fixing, upgrading or installing technology products? SONIFI’s nationwide team of field service technicians are ready and available to help.

Service dispatch

  • Break/fix
  • Troubleshooting
  • Repairs
  • Technical surveys


Installations

  • Head ends
  • In-room & on-site
  • Front & back of house
  • Device procurement & liquidation
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Infrastructure updates

  • IP/RF networking
  • Cabling & wiring
  • Testing & remediation
  • Optimization & repair

 

Specialty skills

  • Networking for converged services
  • Integrations (hardware, software, cloud, automation)
  • Outdoor plant work (e.g., horizontal boring, trenching)

Coordinated efforts for projects in any setting

For large-scale projects that require extensive coordination, SONIFI has the managed service resources to fulfill your needs — on budget, on time, at scale, in any commercial environment.


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Technology deployments

Hardware & equipment updates, integrations & installations

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Hotel transitions

Multifaceted coordination of technology migrations for reflagging properties

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IT assessments & remediation

Validate technology, identify scope of work, complete remediation

Case study: Hardware update

A large programming distributor has thousands of locations & customers nationwide needing an SD-to-HD receiver swap — SONIFI has coordinated technicians to complete 125K+ on-site device replacements throughout the multi-year project

Case study: Hotel transition

SONIFI supported a managed service provider transitioning technologies at 120 hotels being added to a new management group’s portfolio — our on-site technicians completed all general and site-specific scopes of work within strict timelines

Case study: Site surveys & workstation remediation

SONIFI supported a managed service provider to conduct IT assessments at 61 assisted living facilities, followed by software upgrades and workstation replacements, all within a pre-determined scope of work & minimal disruption to staff and residents

Case study: Infrastructure reviews & installation optimizations

A corporate restaurant chain contracted SONIFI to install new media players at 600 facilities throughout the U.S. with varying infrastructures; SONIFI completed the project ahead of schedule, with minimal disruption to restaurant staff & customers

Case study: Warehouse logistics

A global professional services network expanded its partnership with SONIFI to include ongoing third-party logistics in warehouse inventory management, order fulfillment & value-add services (e.g., charging devices, updating firmware) for their U.S. client products

Backend support to help you succeed

For supplemental behind-the-scenes resources your business may require, SONIFI’s project management and distribution professionals are here to support you now, and in the future.

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Project management

  • Large-scale deployments
  • Technology & equipment transitions
  • Multi-site scopes of work


Distribution logistics

  • Warehouse inventory
  • Rack builds
  • Device provisioning
  • Order fulfillment

Trusted partner to industry-leading businesses

Hotels, resorts, casinos, hospitals, clinics, senior living facilities, restaurants, retail stores, fitness centers & more

Much more than a third-party service vendor

For more than 40 years, SONIFI has been the leader in providing seamless technology experiences and professional services for the hospitality, healthcare and commercial industries.

Our reliability, longevity and scalability make SONIFI the preferred service and support partner in building a smarter enterprise.

200+

field technicians located throughout the U.S. & Canada, with an average tenure of 15 years for SONIFI employees

100+

technical certifications awarded, 100+ third-party integrations completed & 40+ patents issued

500M+

end user experiences are powered by SONIFI’s technology and services deployed around the world

Nationwide technical services

We’d love to hear more about your business needs, and discuss how SONIFI can help.