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Network Connectivity Change Request
SONIFI Solutions – Network Change Request Form
A fee will be associated with all requested Network Connectivity Changes affecting the operability of SONIFI’s product(s).
Once submitted, our team will be in touch with you to confirm the scope of the changes and provide the specific Network Change Fee at that time.
Fields with an * are required.
Date of effective change
*
MM slash DD slash YYYY
All network connectivity change requests require a minimum of two (2) week’s advance notice.
Contact information
Site ID
*
Property name
*
Property address
*
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Contact name
*
Contact phone number
*
Contact email
*
Internet Service Provider
Is your internet service provider changing?
*
Yes
No
If yes, who will be your new Internet Service Provider as of the effective date?
Internet service provider
Contact name & title
Contact phone number
Contact email
Bandwidth
IP Address
Is your IP address scheme assigned to the SONIFI product changing?
*
Yes
No
If yes, what will the new IP Address that will be assigned to the SONIFI product?
Public routable IP address
Subnet
Geteway address
Examples Gateway address notes:
• Examples: 155.212.32.29 and 12.6.147.59
• Address must be available for exclusive use by SONIFI
• Must not be Network Address Translated (NAT)
• Must not be firewalled or filtered
• Cannot be an RFC-1918 private unroutable IP address that is masqueraded, spoofed, or translated
• Address must be static
• Cannot be a DHCP “sticky” IP address
• Addresses not supported:
– Addresses that begin with 10
– Addresses that begin with 192.168
– Addresses that begin with 172.16-31
Does your systems use a NAT/IP Forward option?
*
Yes
No
If yes, please provide the following information.
Public routable IP address
Subnet
Gateway address
Examples Gateway address notes:
• Examples: 155.212.32.29 and 12.6.147.59
• Address must be available for exclusive use by SONIFI
• Must not be Network Address Translated (NAT)
• Must not be firewalled or filtered
• Cannot be an RFC-1918 private unroutable IP address that is masqueraded, spoofed, or translated
• Address must be static
• Cannot be a DHCP “sticky” IP address
• Addresses not supported:
– Addresses that begin with 10
– Addresses that begin with 192.168
– Addresses that begin with 172.16-31
Switch/Hub/Router/Switch Port Assignment
Is the switch/hub/router/switch port assignment used to connect the SONIFI product to your network changing?
*
Yes
No
Switch/hub/router make & model
Switch/hub/router label information
Connection port number
Switch/hub/router physical location
Submit Form
By submitting this form to SONIFI Solutions, you acknowledge that a fee has been approved to implement your network change for your SONIFI product(s), and you authorize SONIFI Solutions to proceed with the network information indicated above. No additional fees will be applied without your written consent or approval.
Name
*
Title
*
Additional comments
You will receive a confirmation message, acknowledging that your request has been received. You will be billed upon completion of this request. For more information please contact SONIFI Solutions at 1-888-563-4363. Thank you.
