Service & support

We’re here for our customers 24/7

Full-scale service platform


Nationwide field service

We have a large team of certified technicians available throughout the U.S. and Canada for on-site installations and maintenance.


24/7 technical support

Our U.S.-based technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.


Proactive issue identification & resolution

Remote monitoring identifies issues and enables proactive resolution before impacting the end-user experience.

Turnkey design-to-delivery service

Professional project management, integrations, installations & maintenance


Field service
Survey, install, break-fix

Infrastructure repairs
Optimization, testing, repair

Network connectivity
IP, coax, optical

Outdoor plant work
Horizontal boring, trenching

Hospitality Solutions Service


Technology integrations
Hardware, software, cloud

Device management
Compatibility, testing

Storage, logistics, fulfillment

Remote technical assistance
24/7, U.S. based, multilingual


Nationwide support

  • 200+ certified technicians across the U.S. & Canada
  • Efficient & reliable site surveys, installations & maintenance
  • Expertise in coax & IP infrastructures (wired/wireless)
  • Expertise in satellite, cable & IP distribution systems
  • Adept in hospitality, healthcare & commercial environments

Technical assistance center

We’re more than a help desk

SONIFI provides direct-dial access to fully trained experts who can remediate issues remotely and dispatch on-site support.


highly skilled technicians with an average tenure of 9 years


support available every day of the year


based technical operators with multilingual support


Experience you can trust

Dedicated to your success


For more than 40 years, SONIFI has been the leader in providing seamless technology experiences and professional services for the hospitality, healthcare and commercial industries.

Our technology is tried and true — but we’re also continuously adapting our systems, engineering new innovations, and evolving as our customers’ needs do, too.

Above all, SONIFI is dedicated to helping our customers succeed. So no matter what you need, or when you need it, SONIFI is here to support you.

Looking for support?

Let us know what your property needs, and what questions or concerns you have.