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Service & support

We’re here for our customers 24/7

Full-scale service platform

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Nationwide field service

We have a large team of certified technicians available throughout the U.S. and Canada for on-site installations and maintenance.

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24/7 technical support

Our U.S.-based technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.

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Proactive issue identification & resolution

Remote monitoring identifies issues and enables proactive resolution before impacting the end-user experience.

Turnkey design-to-delivery service

Professional project management, integrations, installations & maintenance

 

Field service
Survey, install, break-fix

Infrastructure repairs
Optimization, testing, repair

Network connectivity
IP, coax, optical

Outdoor plant work
Horizontal boring, trenching

Hospitality Solutions Service

 

Technology integrations
Hardware, software, cloud

Device management
Compatibility, testing

Distribution
Storage, logistics, fulfillment

Remote technical assistance
24/7, U.S. based, multilingual

Technical assistance center

We’re more than a help desk

SONIFI provides direct-dial access to fully trained experts who can remediate issues remotely and dispatch on-site support.

70+

highly skilled technicians with an average tenure of 9 years

24/7

support available every day of the year

U.S.

based technical operators with multilingual support

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Nationwide support

  • 200+ certified technicians across the U.S. & Canada
  • Efficient & reliable site surveys, installations & maintenance
  • Expertise in coax & IP infrastructures (wired/wireless)
  • Expertise in satellite, cable & IP distribution systems
  • Adept in hospitality, healthcare & commercial environments
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On-site technical projects

Hospitality managed services

SONIFI’s field technicians and support professionals can also assist with multifaceted technology services needed at your property. Our teams have decades of experience successfully completing complex projects on budget, on time, at scale, anywhere in the country.

  • Hotel transitions, including technology migrations for reflagging properties
  • Hardware & equipment updates, integrations & installations
  • IT assessments, technology validations & remediations
  • Distribution logistics, rack builds & device provisioning
  • Professional project management & coordination
  • Site-specific & holistic project scopes of work

Looking for support?

Let us know what your property needs, and what questions or concerns you have.