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Hyatt Brand Solutions

In-room entertainment, casting, linear TV and HSIA

Seamless guest experiences. One provider.

Simplify operations with one experienced provider for all Hyatt guest-facing technology.

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In Room Entertainment (IRE)

Broad array of interactivity & entertainment, including OTT streaming plus DIRECTV® HD programming

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HSIA

Multiple reliable high-speed internet access solutions via Ethernet, fiber & DOCSIS (coax) to meet brand standards

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Support

Unparalleled & accessible support system to maximize system uptime

Our guests deserve the best, and SONIFI has a proven track record of superior, secure service. They have been true teammates at every turn.

Jeff Bzdawka Senior Vice President – Global Hotel Technology

In Room Entertainment (IRE)

This brand standard delivers a completely customized and full-featured interactive TV experience that is seamlessly integrated with the World of Hyatt app.

  • Unified main menu

Elevates features, channel programming information & custom applications

  • Interactive program guide

Provides program descriptions, schedules & simple channel tuning

  • Streaming

Integrates with the WOH app, enabling guests to stream their favorite content from 2000+ apps to the hotel room TV

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  • Hyatt-branded content

Includes WOH videos, fitness on demand & other branded content

  • In-theater movies

Gives guests access to on-demand movies still playing in theaters

  • Hotel directory

Promotes property services, amenities & local area information with photos & descriptions

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STAYCAST enables endless entertainment with 2000+ apps to stream to the hotel room TV

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High Speed Internet Access (HSIA)

Our internet solutions enhance the guest experience and simplify your back of house, all while meeting the latest brand standards.

  • Custom network design
  • Expertise in Ethernet, coax & PON/fiber
  • Guest satisfaction improvement program
  • Worry-free reliability
  • Proactive monitoring & 24/7 network operations center
  • Technical assistance number for guests and hoteliers
High-Quality Installs SAVE TIME AND MONEY

Our nationwide team is experienced with IP, coax, MATV, low-voltage wiring and outdoor plant work to ensure efficient, high-quality execution.

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The best in the business

We have the most experienced and most accessible team in the business for a worry-free install, reliable maintenance and responsive troubleshooting.

  • On-site technical assistance within 2 hours from any U.S. customer
  • 220+ nationwide field techs with an average tenure of 15 years
  • 24/7 U.S.-based call center staffed every day of the year
  • 100+ installation contractors cross-trained to handle multiple services (IRE, HSIA, FTG, streaming & more)

IRE + FTG + HSIA: Better together

Successful technology upgrades require hotels to maximize their investment by selecting cost-effective solutions installed with limited service interruptions.

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Expedited timeline

Reduced time surveying, contracting & installing

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Less disruption

Fewer room visits & service interruptions

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More convenience

One provider for service, maintenance, billing & more

Ready to learn more?

SONIFI is certified by Hyatt for In Room Entertainment and HSIA internet. We are your one provider for entertainment, internet, streaming and support.