Embedded in the Bahamas: Streaming that’s more secure, stable & aesthetically clean

Mark Gage from Tanzerra Resorts talked with Hospitality Upgrade about some of the industry’s biggest tech challenges and how he’s been solving for them, including partnering with SONIFI.

Here are excerpts from the article:

Mark Gage is the vice president of information technology at Tanzerra Resorts, where he oversees the strategic technological vision for an exclusive portfolio of luxury resorts, high-end dining, premier spas, golf courses, a coastal marina, residential holdings and mergers and acquisitions. With deep experience in hospitality technology, as well as business system analysis, he leads a team of IT directors, managers, systems administrators and vendor technicians to align complex IT infrastructure with world-class guest experiences.

Gage has a long and storied professional journey in the hospitality industry, starting in college when he was a graveyard-shift bellman. He progressed through the ranks to front desk, night audit, banquets and housekeeping, and even filled-in as a Tuesday night lounge DJ.

“I’m often told: ‘You aren’t like other IT leaders,’” says Gage. “I’ve stood in staff shoes — face-to-face with guests. My background allows me to bridge the gap between complex IT infrastructure and the practical needs of on-property teams, ensuring that technology serves as a facilitator not barrier.”

In his work at Tanzerra Resorts, Gage is particularly proud of the comprehensive multi-year RFP process to modernize core hospitality infrastructure.

Another achievement is the integration of embedded screen casting at The Cove Eleuthera, the only Relais & Châteaux property in the Bahamas. They partnered with SONIFI to implement its next-generation interactive platform, SORA, which seamlessly interfaces with the PMS, high-speed internet and IPTV (delivering FTG channels via Cable Bahamas).

Embedded screen casting is built into select televisions, unlike traditional external solutions that require additional hardware or “dongles” which can lead to failure points and maintenance challenges. SORA’s integrated approach is more secure, stable and aesthetically clean.