Customer resources


For 24/7 assistance:
support@sonifi.com or 1-888-563-4363

Interactive Solutions

SONIFI customer portal

  • Make quick & easy updates to the TV in real time
  • Dynamically promote your properties amenities and services
  • Order replacement television remote controls
  • View help documentation and training resources
  • And more…

Marriott STB troubleshooting

Need to set up or reset your set-top boxes?

Change request forms

Complete the applicable form to request updates to your SONIFI system.

Have a question about an invoice?

Email us at collections@sonifi.com or call us at 1-800-382-6738.

Update your accounts receivable info & request paperless billing here: