Tuned in: The latest tech revolutionizes in-room entertainment

Chief Operating Officer Roy Kosuge recently chatted with Canada’s Western Hotelier magazine about the evolution of in-room entertainment.

Excerpts from the conversation:

“We live in a time of over-the-top streaming entertainment at home, to take just one example, with users having quickly gotten used to being able to tailor their entertainment experience.”

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“In the past six months we partnered with LG to provide embedded casting, and this is already in use in a number of high-end hotels. We’re also working with another major brand to expand our embedded casting offerings.”

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“We’ve been studying how to leverage the TV beyond guest satisfaction: specifically, we’re determining different ways it can drive revenue for the hotelier. Late checkout is one capability that we have already deployed; upcoming will be the integration of loyalty experiences.”