Customer Service

Our team of fully trained experts are here to support you

How we help

SONIFI’s customer service team is dedicated to helping you and your property succeed.

We have been the leader in providing seamless technology experiences for more than 40 years to the hospitality, healthcare and commercial industries. During this time, we’ve continuously adapted our systems, engineered new innovations, and evolved as needs of our customers have.

SONIFI support is nationwide. We have over 200 certified technicians across the U.S. & Canada. Our highly trained team provides efficient and reliable site surveys, installations and maintenance. This training paired with their expertise in coax & IP infrastructures and satellite, cable & IP distribution is all to support our customers.

Our U.S. based Technical Assistance Center provides support and experience you can trust. SONIFI customer service employs technical operators that give customers direct-dial access to fully trained experts who can remediate issues remotely (such as login help) and send on-site help. When it comes to hospitality technology customer service, SONIFI tech support is the industry leader.

Full-scale service platform


Nationwide field service

We have a large team of certified technicians available throughout the U.S. and Canada for on-site installations and maintenance.


24/7 technical support

Our U.S.-based technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.


Proactive issue identification & resolution

Remote monitoring identifies issues and enables proactive resolution before impacting the end-user experience.

Service & support

We’re here for our customers 24/7